Embrace the Vibrant Fusion of Lower East Side

Yes

 The minimum age is 21 years old and a valid government issued photo ID is required to check in.

Check-in time is 3:00 PM EST and check-out is 12:00 PM EST. If you arrive before 3:00 PM and your room is not ready, we are happy to store your luggage for you. Late checkout is available upon request for a fee, based on availability.

We store luggage before check in and on the day of departure only. We cannot store overnight. Any additional will cost $5.00 per bag.

We only allow service animals for guests with physical handicaps/limitations. We do not allow emotional support animals of any kind.

All guest rooms and public spaces are 100% non-smoking. There is a smoking penalty fee of $300 if it is determined there was smoking of any kind in the room or public spaces. This includes any type of vaping as well.

Our cancellation policy is by 6:00 PM, Eastern Standard Time, 72 hours prior to your check-in date. If you cancel after that time, you will be charged the first night’s room and tax and any remaining days of your reservation will be canceled. Please hold on to any confirmation or cancellation numbers as they will need to be provided for any future claims.

If the reservation is Advance Purchase (non-refundable) , no modification or cancellation will be granted and you will be charged in full.

If the reservation was made through a third-party website, cancellations must be made directly with the third party. The hotel is not authorized to cancel, and cannot provide refunds, for any third-party reservations.

If the reservation is part of a group, please refer to the group contract for specific cancellation policies.

Yes. We accept all packages and do not charge a fee. Please make sure your name is clearly listed on all packages sent to the hotel for identification purposes.

Unfortunately, we do not have onsite parking. Although we are not officially affiliated with any garage, we are able to offer our hotel guests special rates: $40 per 24 hours for standard or regular‑sized vehicles, and $50 per 24 hours for oversized vehicles such as SUVs and trucks.

Champion Confucius LLC:  2 Division Street  tel: (212) 274-8644 Open 24Hrs.

Reservations of six or more rooms for similar dates are considered group bookings and must be arranged through our Sales Department. Group services are not available for online reservations and may be canceled at the hotel’s discretion. To book a group stay or learn more, please email Info@hotelrichlandnewyork.com or call us Monday–Saturday, 9:00 AM–10:00 PM.

Yes

Yes, all guest rooms have private bathroom.

Yes, we charge a daily facility fee of $30 per day plus taxes, totaling $34.42 per day.

Any non-refundable reservation will be charged in full at the time of booking. Once reserved, the reservation can not be canceled or modified without the full room and tax as the penalty. 

If your card is declined at the time of booking, the reservation is not confirmed. The hotel will contact the guest to inform them of the declined payment and confirm that the reservation was not secured. All other reservations must be guaranteed with a valid debit/credit card and expiration date. The hotel does not accept prepaid credit cards.

We only authorize the credit card at the time of booking for the first night rates plus taxes. The credit card is used as a guarantee to hold the room and must be valid 72 hours prior to check-in on the cancellation cut-off date or we reserve the right to cancel the reservation. You will need to present your credit card and official government issued photo ID when establishing credit at check in. Within the window of 72 hours prior to your arrival date, at the cancellation cut-off, we will authorize the first night rates plus taxes to guarantee your reservation with. If the credit card is declined when attempting to get an authorization code, we reserve the right to cancel the reservation and resell the room as it is no longer guaranteed. We will attempt to reach you by email and then phone if we have received no response, before canceling the room.

The $100 of the refundable security/incidental deposit is due at check-in, along with full payment for your room, taxes, and fees. If paying in cash, the deposit is $200.00. If using a debit/credit card, it is authorized for $100.00. Any unused portion is returned or the credit released at check-out. Again, we do not charge the credit card and ONLY get a pre authorization code that is held against any credit limits you may have.

VERY IMPORTANT TO NOTE THAT IF YOU USE A DEBIT CARD TO GUARANTEE YOUR RESERVATION, IT REGISTERS AS A WITHDRAWAL NOT AS AN AUTHORIZATION HOLD.

You can always pay in cash or use another credit card when you arrive, but as mentioned previously, the credit card you provided to guarantee your reservation must be able to be authorized for $100 at the cancellation cut off which is at 3:00 PM, Eastern Standard Time, 72 hours prior to your arrival date or we reserve the right to cancel the reservation.

For safety reasons, we are unable to store any items with lithium batteries, such as electric vehicles, bicycles, or mobility scooters at the hotel.